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TERMS & CONDITIONS
Welcome to Sanctuary Clinics by Solace website. Terms and conditions stated below apply to all visitors and users of https://www.sanctuaryclinics.co/. You are bound by these terms and conditions as long as you're on https://www.sanctuaryclinics.co/General
The content of terms and conditions may be changed, moved or deleted at any time. Please note that Sanctuary Clinics by Solace have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Sanctuary Clinics by Solace will take immediate actions against the offender(s).Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Sanctuary Clinics by Solace.Comments and Feedbacks
All comments and feedback to Sanctuary Clinics by Solace will remain to info@sanctuaryclinics.co. Users shall agree that there will be no comment(s) submitted to the https://www.sanctuaryclinics.co/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. The user will be the only one responsible for any comment's content made.Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.Product Validity
The term of life will commence following the payment of the product. Sessions that are not used within the validity period become null and void.- Single Individual Session - 3 months
- Five Session Package - 6 months
- Ten Session Package - 6 months
- Fifteen Session Package - 12 months
Newsletter
Users shall agree that https://www.sanctuaryclinics.co/ may send newsletters regarding the latest news/products/promotions etc through email to the user.Indemnification
The user shall agree to defend, indemnify and hold Sanctuary Clinics by Solace harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.Link to other sites
Any access link to third party sites is on your own.Sanctuary Clinics by Solace will not be related or involved to any such website if the user's content/product(s) got damaged or lost have any connection with a third party site.Inaccuracy Information
From time to time, there may be information on https://www.sanctuaryclinics.co/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the clients. If you are not satisfied with your purchased product(s), you may reach out to us at info@sanctuaryclinics.co.Termination
This agreement is effective unless and until terminated either by the client or Sanctuary Clinics by Solace. Clients may terminate this agreement at any time. However, https://www.sanctuaryclinics.co/ may also terminate the agreement with the client without any prior notice and will be denying the access of the client who is unable to comply with the terms and conditions above.PRIVACY POLICY
Your Privacy
We respect the privacy of your personal information and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver products and services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our clients to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of client research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers and appointed marketing agencies.Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Sanctuary Clinics by Solace. All Sanctuary Clinics by Solace members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you can inform us at info@sanctuaryclinics.co to opt-out. Or click on the 'unsubscribe' link in any email communications which might be sent to you.What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Sanctuary Clinics by Solace, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.Site Statistics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information.Sanctuary Clinics by Solace uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.Disclosures of your information
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:- In the event that Sanctuary Clinics by Solace sells or buys any business or assets.
- If Sanctuary Clinics by Solace or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our clients may be one of the transferred assets; or
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of FVSB, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.Checking Your Details
If you wish to verify the details you have submitted to Sanctuary Clinics by Solace you may do so by contacting us via info@sanctuaryclinics.co or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your details submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.Contacting Us
We are always pleased to hear from our clients (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our clients are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us at info@sanctuaryclinics.co. We will be delighted to answer any questions you may have.BOOKING POLICY ON SERVICES
Session Booking: clients may book a session either through this website or by contacting us at info@sanctuaryclinics.co or +601126754686 Ecologi Partnership: For every purchase through our website, a tree will be planted in support of our sustainability initiative. Please note that this initiative applies exclusively to Website purchases and does not extend to purchases made in person at our clinic or through WhatsApp.CANCELLATION POLICY ON SERVICES
Cancellation Period: clients may cancel their session booking up to 24 hours before their session without penalty. Any cancellation made within 24 hours before the session will be subject to a cancellation fee. Cancellation Fees: If cancellation occurs within 24 hours before session, a cancellation fee of up to 100% of the total session cost will be charged.REFUND POLICY ON SERVICES
Non-Refundable Services: All psychotherapy sessions purchased are strictly non- refundable and non-deferrable. Process for Cancellation: To cancel a session booking, clients must contact our client service department at info@sanctuaryclinics.co or +601126754686. We only be able to reschedule you to a later time/date if cancellation is made 24 hours before the scheduled session timing. Changes to Reservations: Changes to session dates or times may be accommodated depending on availability and must be requested at least 24 hours before the scheduled session time. Additional charges may apply for changes made outside of this timeframe.PAYMENT POLICY ON SERVICES
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as bank transfers, DuitNow QRPay, Visa, MasterCard or senangPay webstore. Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your purchase. Bank Transfers: clients can pay via bank transfers. The full session/package amount can be made to Sanctuary Clinics Sdn Bhd, Hong Leong Bank, Account Number: 05100351874 DuitNow QRPay: clients can pay for their purchase through DuitNow QRPay. Do contact our client service department at info@sanctuaryclinics.co or +601126754686 for the QR Details senangPay Webstore: clients can also pay for their purchase through our senangPay webstore link available for each item respectively. Payment through this website will include an additional 2.5% card fee on top of the item prices.| Original Item Price | Item Price + 2.5% Card Fee |
|---|---|
| RM300 | RM307.5 |
| RM400 | RM410.00 |
| RM1425 | RM1460.63 |
| RM1900 | RM1947.50 |
| RM2700 | RM2767.50 |
| RM3600 | RM3690.00 |
| RM3825 | RM3920.63 |
| RM5100 | RM5227.50 |
TELEMEDICINE (ONLINE SESSIONS) POLICY
This policy outlines the framework for the provision of mental health services via telemedicine (online sessions). It ensures that care delivered remotely upholds the same professional, ethical, and clinical standards as in-person consultations, while prioritising client safety, privacy, and quality of care. The policy applies to all clinicians, administrative staff, and clients of Sanctuary Clinics by Solace who engage in telemedicine sessions. Telemedicine refers to the delivery of mental health services through secure audio-visual platforms such as Zoom or Google Meet, while clients are defined as individuals receiving care, and clinicians include licensed mental health professionals such as clinical psychologists, counsellors, psychiatrists, or medical officers.Eligibility for Telemedicine
Telemedicine sessions may be offered to clients who have access to a stable internet connection, a private environment, and an appropriate device with audio-visual capabilities. However, telemedicine is not suitable for all cases. Clients presenting with acute crises (e.g., suicidal ideation with immediate intent, psychosis, or severe self-harm risk) may be advised to attend in-person sessions or emergency services. The suitability for telemedicine is determined by the clinician on a case-by-case basis. Informed Consent Before beginning telemedicine sessions, clients must review and sign the Telemedicine Consent Form. Content of the consent covers:- Nature, process, and limitations of online therapy
- Risks (e.g., technical failures, limited crisis response)
- Privacy and data security measures
- Emergency procedures